Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline

We also operate an automatic ordering service for some patients. Please ask the dispenser if you are suitable for this service.

Please avoid collecting your prescriptions outside opening hours.

Collecting your prescription

Information:

Please allow 4 full working days for prescriptions to be processed, and remember to take weekends and bank holidays into account.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

Text service

We now offer a texting service where we can text information regarding your prescriptions, including:

  • When your prescription is ready to collect
  • If there is a problem with your repeat order
  • When your prescription has been sent to the chemist and any other useful information

There is a prescription collection service operated by three local pharmacies if we do not dispense your medication

Unused medicines

Please do not store unused medicines, they can be returned to the surgery for safe disposal.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription charges

Find out more about prescription charges (nhs.uk).

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.